Job Description
ALSU/GNY’s mission is to support and empower the ALS community through a collaborative approach to fostering bold research initiatives, advancing national and state advocacy, and providing comprehensive care to individuals and families affected by ALS. Our staff are professional and supportive of each other, as we work together to serve persons with ALS and their families
ALSU-GNY is seeking a highly organized Administrative Assistant to work in our Equipment Loan and Accessibility Services Department. The Administrative Assistant will be the primary contact for medical and augmentative communication equipment requests and manages the logistics to arrange for the distribution and purchase of this equipment. Prior knowledge of this equipment is beneficial but not required. However, the ability and willingness to learn about the program is required. Our accessibility equipment facilities are maintained by partner companies that warehouse, pickup, and deliver the equipment.
This is a full-time position working 4 days per week at our downtown Manhattan office, with one remote day working from home. Additionally, occasional travel is required throughout the territory we serve (within approximately a 100 mile radius from Manhattan).
Job Responsibilities
Coordinate the logistics of delivery and return of various equipment
Track and manage database of equipment loans to patients
Become familiar with a range of medical equipment and assistive technology
Explain to patients and families the equipment loan process
Connect individuals and families to other appropriate resources
Pack, Ship, unpack, and maintain inventory of small equipment within the office
Follow-up with patients and families to determine current and future needs
Work collaboratively with ALSU-GNY staff, and other agencies
Availability to work at periodic ALSU-GNY weekend events throughout the year
Minimum Qualifications
Bachelors or Associate degree (or working towards)
Must have valid US Driver’s License
1-3 years of office administrative experience and excellent knowledge of clerical and administrative procedures
Highly proficient computer skills, including Microsoft Word, Excel, Zoom and Outlook
Experience working with individuals with disabilities and/or the elderly preferred
Knowledge Skills and Abilities
Excellent listening and communication skills – (in-person, phone, e-mail, Zoom)
Ability to work on multiple projects simultaneously, while also ensuring each project is tracked to completion
Must be able to maintain confidentiality and discretion, as this position deals with sensitive patient information
Spanish speaking a plus
Solid customer service orientation
Knowledge of assistive technology and/or durable medical equipment (or willing to learn)
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