Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. The Box Office Staff role involves financial and cash handling duties including ensuring compliance with cash handling policies, balancing and reconciling daily/nightly ticket sales, assisting management with pricing initiatives and ticket counts, and working with Premium Seat Sales/VIP on upgrades and reports. Customer service responsibilities include providing prompt, courteous, and knowledgeable service in person and over the phone, facilitating night of show Will Call & Guest List operations, troubleshooting show issues, working with Guest Services on ADA requirements, and providing event knowledge and positive energy. Other duties include daily operations on Ticketmaster host system, following opening and closing procedures, maintaining call center phone system, assisting with box office cleanliness, updating spreadsheets, managing Lost & Found, and possibly covering 3rd party venues. The role requires knowledge of cash handling, customer service, basic Microsoft applications, a flexible schedule, tolerance of all cultures and music forms, and a high school diploma. Preferred qualifications include attention to detail, ticket sales knowledge, live entertainment operations experience, Ticketmaster host system experience, and experience identifying counterfeit cash/IDs. Live Nation is an equal opportunity employer committed to diversity and inclusion, providing reasonable accommodations for disabilities and religious practices.
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