Business Systems Analyst Job at SilverSearch, Inc., Basking Ridge, NJ

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  • SilverSearch, Inc.
  • Basking Ridge, NJ

Job Description

Business Systems Analyst (Right-to-Hire)

Location: Basking Ridge, NJ (3 days onsite)

This role supports customer-facing systems and tools, with a strong focus on Salesforce, including Experience Cloud. You’ll partner with stakeholders to enhance user experience, improve business workflows, and ensure platform stability and adoption.

Key Responsibilities:

  • Provide support for Salesforce and related tools
  • Troubleshoot user issues and coordinate resolutions
  • Analyze business processes and identify system improvements
  • Gather requirements and create documentation (user stories, test cases, training)
  • Assist in system testing, releases, and user training
  • Develop or maintain reports and dashboards to track usage and performance
  • Collaborate across departments to deliver tech-driven solutions

Qualifications:

  • 3–5 years of experience in systems or business analysis
  • Strong knowledge of Salesforce (Sales/Service/Experience Cloud preferred)
  • Skilled in translating business needs into system requirements
  • Effective communicator with strong documentation and organizational skills
  • Proficient with Excel, Jira, PowerPoint, Lucidchart, or similar tools
  • Experience in Agile, Scrum, or Waterfall project environments
  • Background in CRM or customer portal support

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