Job Description

Job Posting

This position performs activities that support all aspects of patient flow such as checking vital signs, obtaining and documenting pertinent medical and social history, and effectively communicating with other members of the health care team. This role performs clerical functions including scheduling, patient registration, referral coordination, and medical records processing as needed. This position mentors or precepts students and volunteers assisting in any of these activities along with other duties as assigned. This position will also work at the front office performing patient scheduling, check-in/out, and other administrative duties approximately 50% of the time or as needed to ensure smooth clinic operations.

Salary & Benefits: Minimum starting salary of $46,500, commensurate with experience. Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

Primary Duties:

• Comply with appropriate regulations including HIPAA, CLIA, and OSHA.
• Follow established clinical protocols as applicable.
• Appropriately document patient interactions.
• Manage patient phone calls and messages as appropriate for scope of practice.
• Perform daily patient flow functions with demonstrated ability to effectively multitask when managing patient flow responsibilities.
• Critically think when presented with unfamiliar problems.
• Safely administer injections and perform venipuncture.
• Attend staff meetings, training, and clinic community activities.
• Provide care consistently with a patient-centered approach through specific actions such as identifying and addressing social determinants of health.
• Greeting clients/patients and ensure documentation for visit is obtained and recorded appropriately, including confirmation of insurance eligibility, and other necessary forms are filled out completely, and required signatures are secured.
• Obtain necessary patient information, including insurance provider, update patient information if necessary, and collect payment for services and/or bill patients' accounts.
• Schedule and confirm patient appointments using established scheduling guidelines and support follow-up communications.
• Ensure that registration and front-desk duties are covered during open hours and closing details are completed.
• Participate in data collection, reporting, and monitoring of scheduling or patient service trends as requested.
• Perform general office duties such as filing, sorting, mail distribution, and data entry as needed.
• Perform other duties as required/assigned by leadership.

Required Knowledge, Skills and Abilities:

• Graduate of accredited medical assistant training program.
• Current Medical Assistant Certification in the State of Michigan.
• Experience in medical office or similar setting.
• Experience with an electronic medical records system.
• Effective verbal, written and interpersonal communication skills with the ability to comfortably interact with diverse populations.
• Ability to work collaboratively in a team-oriented environment with a strong customer-service orientation.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to demonstrate competency with a Windows-based computer system, including a basic understanding of e-mail, internet and computer navigation, and ability to use other software (e.g. Microsoft Word, Excel, etc.) as required to perform essential functions of the job.
• Ability to hear speech, speak, utilize near-far vision and fine motor skills.
• Ability to perform continuously detailed tasks with frequent interruptions and work prioritization.
• Position requires frequent standing, walking and occasional bending, stooping, twisting and lifting.

Preferred Knowledge, Skills and Abilities:

• Bilingual - Spanish

How to Apply: Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact torreyes@gvsu.edu. If you need technical assistance, please contact Human Resources at hro@gvsu.edu.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

Application Deadline: Application review begins August 6. This posting may be closed at any time at the discretion of the University.

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