Job Description

Job Opportunity At Houston First

Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; is equitable and values different perspectives and backgrounds, and, above all, is respectful to everyone.

Reports To: Vice President, Leisure Market Initiatives

Supervisory Responsibilities

This position has no supervisory responsibilities.

Description Of Duties/Essential Functions

• Attends and represents Houston in 30+ familiarization tours and itineraries annually
• Collaborates with local attractions, hotels, and tourism partners to schedule all fam tour inclusions and ensure a seamless experience for tour participants.
• Assists senior managers and sales managers with various tasks, including data entry, scheduling, budgeting, and marketing.
• Maintains and updates the CRM database with accurate and timely information about partners and contacts.
• Compiles and analyzes feedback from familiarization tours to improve future itineraries and offerings.
• Assists in the planning and execution of the annual State of the Visitor Economy, including logistical support and coordination.
• Provides regular reports on tour outcomes and visitor feedback to senior management.
• Provides excellent customer service by addressing inquiries from industry partners and clients promptly.
• Maintains positive relationships with tourism partners, responding to concerns and requests efficiently.
• Increases professional knowledge and skills by attending tourism-related seminars and training programs.
• Develops and maintains strong relationships with tourism partners and industry stakeholders.
• Attends tourism events and trade shows as necessary.
• Other responsibilities and projects as assigned by management.

Education And Experience

• Bachelor's Degree preferred or applicable experience.
• Minimum of two years in database management, and partnership relationship management is preferred.
• Minimum of two years in Tourism, Hospitality industry experience is preferred.

Knowledge, Skills, And Abilities

• Fluency in English and Spanish is required.
• Strong knowledge of Houston, Harris County as well as surrounding counties and cities (i.e., attractions, hotels, restaurants, traffic routes) is necessary.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work collaboratively with various stakeholders and partners.
• Strong customer service orientation and problem-solving skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Professional and personable demeanor with a passion for promoting Houston.

Work Environment

• No major sources of discomfort; normal office environment
• Periodically be available for early morning, evenings, and weekend event management.
• Carry and lift boxes of up to 20 lbs.
• Ability to travel to local/trade shows/conventions/conferences/training and development

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