Job Description

Job Description

Job Description

Our client, a  leading enterprise organization providing award and recognition programs to global organizations  has an immediate opening for a Customer Success Manager

 

In this high-impact role, you'll become a trusted advisor to clients-helping them fully activate their employee engagement programs and realize tangible ROI from their investment. You'll manage a growing book of business and serve as the strategic voice guiding customers toward deeper adoption, smarter usage, and increased impact across their organizations.

 

Additionally, you'll drive customer health through engagement, retention, and expansion. You'll identify new opportunities for growth, coach clients through best practices, and keep them energized around the value our platform delivers. This isn't a reactive support role-it's a proactive, consultative partnership.

 

We're looking for someone who thrives on building genuine relationships, understands the levers of growth and adoption, and is excited to work with our customers to create meaningful change in their workplaces.

 

Responsibilities 

• Strategic Partnership & Client Outcomes -  Serve as a strategic advisor to your assigned clients; understanding their HR and engagement goals and turning them into actionable platform strategies that deliver measurable results.
• Growth & Net Revenue Expansion -  Own and grow your book of business (with support from our sales team) through upsells, cross-sells, and expanded product adoption across Terryberry's engagement solutions.
• Product Adoption & Utilization -  Champion platform adoption by educating and enabling HR leaders to fully activate the tools and features that drive success within their organization.
• Proactive Relationship Management -  Monitor engagement signals and usage data to identify accounts that need attention-and act early with customized outreach strategies.
• Customer Communication & Engagement -  Build strong relationships with HR stakeholders through consistent, meaningful interactions-driving value with every call, check-in, or strategic review.
• Renewals & Retention -  Lead the renewal process with confidence, proving ROI and ensuring alignment with customer goals.
• Cross-Functional Collaboration -  Share insights and feedback with internal teams (Sales, Marketing, Product) to help shape customer-centric strategies and future enhancements.
• Special Projects & Rollouts -  Contribute to strategic initiatives, client-facing program enhancements, and product rollouts that elevate the customer experience.

 

Skills and Experience 

• 3-5+ years in Customer Success, Account Management, or another strategic B2B client-facing role
• Proven track record of managing and growing client relationships through adoption and upsell
• Strong communication and storytelling skills that build trust and convey value
• Data-driven decision-making ability with experience using engagement and usage metrics
• Familiarity with SaaS and/or HR tech platforms (bonus if you've worked with recognition or rewards tools)
• A proactive, positive mindset and the ability to thrive in a dynamic, client-focused environment

Company Description

Whether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.

Benefits:
401(k) matching
Comprehensive dental, vision, and health insurance
Flexible schedule options
Health savings account
Life insurance
Paid time off
Professional development assistance
Employee assistance and discount programs
Referral program
Retirement plan
Tuition reimbursement

iMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential.

Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!

Contact us today to learn more:
*** Grand Rapids, Michigan: 616.254.8586
*** Tampa, Florida: 813.463.8850
***
*** Chat with us live:

Company Description

Whether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.\r\n\r\nBenefits:\r\n401(k) matching\r\nComprehensive dental, vision, and health insurance\r\nFlexible schedule options\r\nHealth savings account\r\nLife insurance\r\nPaid time off\r\nProfessional development assistance\r\nEmployee assistance and discount programs\r\nReferral program\r\nRetirement plan\r\nTuition reimbursement\r\n\r\niMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. \r\n\r\nExperience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!\r\n\r\nContact us today to learn more:\r\n*** Grand Rapids, Michigan: 616.254.8586\r\n*** Tampa, Florida: 813.463.8850\r\n*** Chat with us live:

Job Tags

Contract work, Immediate start, Flexible hours,

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