Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role: Upgrade is searching for a Fraud Investigations Analyst to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. This is an onsite position from our San Francisco office, Monday to Friday from 7:00am-4:00pm or 8:00am-5:00pm. What You’ll Do: Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products Escalate potentially suspicious activity and high risk customers for further review Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners What We Look For: 2-3 years of BSA/AML, Investigations, or Fraud related experience Bachelor's degree required Experience working in a production-based environment and managing an assigned work queue Strong interpersonal, analytical, and problem-solving skills Outstanding verbal and written communication skills, attention to detail, and the ability to work independently Experience managing large datasets Nice to Have: Advanced Excel knowledge CAMS, CFE, Zendesk and/or CGSS preferred Prior experience in FinTech or start-up environment Proficiency in SQL What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Opportunities for professional growth and development Paid parental leave Health & wellness initiatives The compensation range of this position in San Francisco is $62,000 - $86,000 USD annually plus bonus, equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including job-related knowledge, skills, education, and experience. For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Seniority level Entry level Employment type Full-time Job function Finance and Sales #J-18808-Ljbffr Upgrade, Inc.
...Position Overview ServiceMaster by A-Town Hi-Tech is a leader in the disaster restoration industry and is the largest and fastest growing franchise in West Texas. We provide emergency and disaster restoration services to both residential and commercial customers in their...
...and skills with colleagues and coach team members.As part of a multicultural environment, good command of English is essential. The Nokia Tampere work environment is dynamic and diverse, with around 1000 employees from 40 countries, offering a supportive and...
...presenting different treatment plan options and closing the deal. Starting off 16-24/Week Company Description Practice is Primarily Dental Implant Placement and Restorations Company Description Practice is Primarily Dental Implant Placement and Restorations...
...Overview Join our team as a PRN , Patient Safety Attendant in Henderson,TX . Why Join Us? Thrive in a People-First Environment and Make Healthcare Better ~ Thrive: We empower our team with career growth opportunities and resources that support...
...Puerto Rico and the United Kingdom. QualificationsAdmissions Counselor Job Requirements: Masters's degree in a psychology-related field is preferred. orBachelor's Degree from an accredited college in Psychology or other related field required.EEO StatementAll UHS...