Guest Service Agent Job at Holiday Inn Arlington, Arlington, TX

aXBTMm5PL3IrNUNDOEV6a3RQUWVZYy9OZ2c9PQ==
  • Holiday Inn Arlington
  • Arlington, TX

Job Description

Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here. Holiday Inn Arlington

Job Tags

Daily paid, Full time, Part time, Immediate start, Shift work,

Similar Jobs

SHOPLINE US

Product Manager Job at SHOPLINE US

 ...opportunities. - Use data-driven insights to inform feature development and enhance Shoplines competitive advantage in each sector....  .... - Collaborate with the product operations team to develop training materials, tutorials, and demos to educate internal teams and... 

Calculated Hire

Motion Graphic Designer Job at Calculated Hire

 ...Sr. Motion Designer Denver, CO or Englewood, CO Onsite 6 month contract-to-hire 40 hours/week Our client is looking for a talented...  ...: Conceptualize, design, and execute motion graphics and animations for social media, broadcast, and digital platforms... 

BCG Attorney Search

Legal Recruiter -334912 Job at BCG Attorney Search

 ...Job ID: 334912 Practice area:- Other Join BCG Attorney Search as a Legal Recruiter THIS POSITION IS A NATIONWIDE REMOTE POSITION. OUR COMPANY IS BASED IN PASADENA Are you a driven legal professional looking to leverage your skills in a dynamic and rewarding... 

Microsoft

SEO Manager Job at Microsoft

 ...insights and leveraging data to drive strategic marketing decisions?Global Marketing Engines and...  ...touchpoints.As a member of the Global SEO (Search Engine Optimization) Team, you'll...  ...s strategies remain competitive.+ Manage integrated marketing program execution planning... 

Refactor Games

Senior Tech Designer - 3D UI Interfaces (Unreal Engine 5 / Sports) Job at Refactor Games

 ...Kicks, and Penalties. This role focuses on building real-time, 3D user interfaces that blend diegetic input controls, camera...  ...communicator who can prototype quickly and work closely with UX, code, and animation Bonus Points: Shipped a sports game or worked on...