Job Description
Description:
Job Title: Guest Service Representative
Job Summary:
We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience during their stay. This role requires strong communication skills, a positive attitude, and the ability to handle various guest inquiries and concerns.
Key Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Respond to guest inquiries and provide information about hotel services and local attractions
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain accurate records of guest interactions and transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Process payments and manage cash handling procedures
- Uphold the highest standards of cleanliness and professionalism in the front desk area
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus
- Previous experience in customer service or hospitality preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficient in using computer systems and hotel management software
- Flexible schedule, including availability for weekends and holidays
- Reliable Transportation
We are an equal opportunity employer and welcome applicants from all backgrounds to apply.
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