Job Description

Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manner. Directs phone calls to the appropriate person. Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for Guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility). Provides new hire Customer Management training when requested. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. Qualifications include a High School Diploma, up to 3 years of experience, previous customer service experience, excellent interpersonal, communication, and organizational skills. Intermediate skills in Microsoft Office Products and ability to learn Dealership Management System and web based applications. Regular and predictable attendance required, including evenings, weekends, and holidays. Physical demands include talking, hearing, walking, standing, sitting, and using hands. Work environment includes showroom and outdoor sales lot with heavy phone work and frequent clerical and administrative responsibilities. Core Values include Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Hendrick is an Equal Opportunity employer encouraging minorities, women, veterans, and individuals with disabilities to apply.

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