Job Description

Job Description

Job Description

Job description

The Sixth Floor Museum at Dealey Plaza, located in Dallas, Texas, is a world-renowned institution that offers a fascinating exploration of President John F. Kennedy's legacy. Situated in the historic Texas School Book Depository, where crucial evidence related to the assassination was discovered, this iconic museum provides an exciting and enriching work environment.

As part of our team, you'll have the opportunity to engage with visitors from around the globe, contributing to their understanding of contemporary history through this pivotal moment in American history. We offer competitive pay and a generous benefits package, including comprehensive health, dental, and vision coverage, along with a best-in-class 401(k) contribution and match program.

Working as part of a team supporting the delivery of exemplary visitor service, the Guest Services Representative provides overall visitor services duties to ensure that the visitor experience at The Sixth Floor Museum at Dealey Plaza is constructive, informative, and enjoyable. Reporting to the Guest Services Assistant Manager/ Groups, the Guest Services Representative is the primary communication channel between the Museum and the public.

Essential Responsibilities:

• Greet and interact with Museum visitors and groups, providing them with information about the Museum, exhibits, gallery directions and Museum programs and services.
• Provide outstanding customer service to Museum guests, while adhering to departmental policies and procedures.
• Observe and enforce visitor compliance with Museum courtesy guidelines regarding photography, cell phone use, food, drinks, and obstructive behavior in the exhibit galleries.
• Collect guest information as needed, including visitor comments/complaints, opinion surveys, demographic surveys and visitor observations.
• Ensure that visitor facilities are clean and well presented. Report problems to Guest Services Manager and Operations staff.
• Manage traffic flow and crowd control in Visitors Center and exhibit areas.
• Assist with basic first-aid care and evacuations during emergencies as needed.
• Additional duties as assigned.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Holidays

Experience:

• Guest services: 1 year (Preferred)

Ability to Commute:

• Dallas, TX 75202 (Required)

Work Location: In person

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