Job Description

Job Description:

Responsible for providing administrative support by documenting employee data changes, performance reports and communications. Qualifications: Bachelor's Degree

HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.

The role is more of a high caliber customer service representative and maintaining data versus a typical HR role

Attention to detail and critical thinking skills are a must

Potential for extensions

Use of case management software and call management software preferred. They use ServiceNow for Case Management.

Microsoft Outlook/Teams/Excel experience.

Looking for at least 5 years of years' experience

Spanish language skills highly preferred.

• Call Center

o Answer and field all types of calls that come in – provide assistance and/or direction.

• Payroll Support

o Closely partner with Payroll team as it relates to inquiries

o Field employee and HR payroll questions to properly direct them to the right resolution

• Day-to-day Support

o Provide One HR expertise and support to the HR community and employees

o Tuition Reimbursement processing

o Employee Verifications

o Policy Questions & Compliance and Policy Acknowledgements

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