Job Description

Job Description

Job Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Join a team where your voice makes a difference!

WE WANT YOU ON OUR TEAM!

*** This is a fully on-site position. Remote or hybrid work arrangements are not available at this time. ***

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.

As the Inbound Call Center Representative, you will:

• Handle high – volume inbound calls with professionalism, empathy, and efficiency
• Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
• Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
• Build trust and genuine connections with each member thought active listening and clear communication
• Uphold the GLCU’s values and standards of greatness in every interaction

What You’ll Bring:

• 2 years of call center experience, preferred in a high-volume call center or high - volume phone environment or financial institution
• Proven experience to become proficient with multiple software systems
• Passion for helping others and making a difference
• Excellent communication skills, especially over the phone
• Quick learner with ability to navigate multiple software tools with ease
• Calm under pressure and adaptable in a constantly changing environment
• Strong attention to detail and a drive to go above and beyond for every member.

Why Join Us?

At Great Lakes Credit Union, we’re more than a workplace- we’re mission. Every call you take is a chance to make a financial impact and build lifelong member relationships. You’ll join a supportive team, gain valuable experience, and help shape the future of member service excellence.

We offer a comprehensive benefits package including medical, dental, vision, generous PTO, paid holidays, retirement plan savings with match, and MORE!

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Please note the schedule for this position is Monday - Saturday (with one day off during the week when scheduled to work Saturday).
Monday - Friday 8:30 am- 6:00pm
Saturday 9:00am-2:00pm

Job Tags

Remote work, Saturday, 1 day per week, Monday to Friday,

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