Job Description

About the Role : The IT Systems and Support Specialist will play a meaningful role in contributing to these initiatives while being the internal go-to for technical support and the primary contact for our external Managed Service Provider (MSP). This role blends hands-on support with strategic execution. You will work directly with internal users, manage device and account lifecycles, help streamline workflows, and reinforce cybersecurity and compliance protocols.

Responsibilities :

• Serve as the primary on-site resource for IT support requests for staff.
• Act as the firm’s liaison to the MSP to track and escalate support cases.
• Facilitate procurement and deployment of hardware; assist with device configuration, maintenance, and inventory.
• Coordinate staff onboarding/offboarding with account setup and access provisioning.
• Support cybersecurity awareness initiatives and respond to threat reports.
• Support SharePoint migration and other document management projects.
• Review and update IT policies and ensure employee adherence.
• Support and maintain internal datasets; ensure data integrity and accessibility.
• Assist with system integrations and automation to reduce manual workflows.
• Maintain internal documentation for systems, procedures and help guides.
• Assist in the roll out of digital signage software for publication on video wall system.

Qualifications :

• Education : Candidates should have a bachelor’s degree in Information Technology, Computer Science, or a related field. A comparable level of experience in lieu of formal education may be considered.

Required Skills :

• Minimum: 2-4 years of experience in IT support, service desk, or systems administration.
• Proficiency with Windows OS, Office 365, Teams, and common business software.
• Mac OS experience is desired but not required.
• Proactive, detail-oriented, and self-managing with the ability to prioritize multiple tasks.
• Excellent communication and interpersonal skills; able to interact confidently with both technical and non-technical audiences.
• Demonstrates professionalism and discretion in handling sensitive matters.

Preferred Skills :

• Experience supporting small- to mid-size firms, ideally in financial services or similar industries.
• Familiarity with SharePoint, Microsoft Intune, Azure Active Directory.
• Familiarity with cybersecurity best practices and related tools.
• Experience coordinating or participating in data migrations or document management projects.
• Exposure to IT policy development and compliance frameworks.

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