Job Description

Job Description

Company Overview

Marsden Services, a Marsden Company, offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Position Summary

The Key Account Manager oversees a team executing a high level of customer care for a key account in Cleveland, OH and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. Through strong communication and company support, the Account Manager will focus on five key areas:

• Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
• Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
• Growth – Identifying opportunities that improve our client’s services and deliver growth.
• Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.

Key Responsibilities

• Directs and manages key operational functions
• Develops and maintains relationships of trust and engagement with on-site client
• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
• Builds a culture of work safety and leads by example with one's own safe behavior
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
• Conducts regular operations staff / training meetings with all direct reports
• Manages budget and controls expenses effectively
• Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment

Skills and Qualifications

• Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
• ‪Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
• Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
• ‪‪Highly motivated and results oriented
• ‪Strong analytical and decision-making skills
• Ability to identify and solve complex problems
• High emotional intelligence
• Exceptional customer service
• Excellent oral and verbal communication skills
• Strong continuous improvement mindset
• Highly adaptable to changes in the work environment and competing demands

Education and Experience

• 5+ years of leadership experience leading a complex and multi-site team. Janitorial, distribution services, manufacturing, mechanical or other service-related industry experience preferred
• Demonstrated ability to provide leadership with responsibility for a decentralized workforce

Measures of Success

• Meet or exceed net income growth targets
• Meet or exceed client retention goals
• Meet or exceed employee retention goals
• Meet or exceed management development goals
• Meet or exceed safety performance standards
• Maintain a detailed strategic plan for all areas of responsibility

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensures one’s own compliance with the Company’s published Operating Standards.
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

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