Job Description

This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Responsibilities

• Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
• Answer customer inquiries or concerns in person, e-mail, or telephone in a professional, customer-focused manner.
• Open and accurately record incoming titles daily according to established procedures.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Match sold titles with invoices.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Performs other duties as assigned or requested to assure optimum service levels.

Competencies/Skills

• This position requires a high school diploma or equivalent.
• Experienced automotive titling preferred.
• The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem-solving skills.
• Data Entry Skills.
• Notary Commission preferred

Experience

• Microsoft Office: 2 years (Preferred)
• Title processing: 2 years (Required)
• DealerTrack management system 1 year (preferred)

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