Job Description

Mainframe Technical Advisor

The Mainframe Technical Advisor (MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA is well-versed and knowledgeable around the client solution and not only takes the lead as a client advocate but also provides representation for Ensono technical teams in client engagements, ensuring at every aspect of the engagement the client is represented both internally and externally. MF TAs are responsible for promoting open communication with other departments, while demonstrating sound judgment necessary to performing all duties. MF TAs will use communication as well as analytical and problem-solving skills to help identify, communicate, and resolve issues as well as make improvements to optimize our clients' infrastructure.

The Mainframe Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

• Building strong client relationships by becoming a key point of contact for clients
• Participating in proactive and reactive problem management, particularly for systemic issues, in order to help reduce the number of repeat issues; ensure knowledge sharing amongst the MF TA team and across other relevant MF teams as needed
• Working with internal departments to mitigate client concerns and help facilitate cross-team communication and coordination, especially for large, complex projects and implementations
• Utilizing thought leadership to provide insights, recommendations & guidance to promote operational excellence

Key areas of focus for this role include:

• Collaborating with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop appropriate action/mitigation plans.
• Collaborating with Capacity Management team to review data and trends, as well as develop action plans for performance improvement, optimization, scalability, operational excellence, etc.
• Collaborating with Solution Architects to review and validate feasibility of offerings (both for potential and existing clients); also make solution recommendations.
• Developing a deep understanding of clients' business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (for HW & SW) and identify opportunities for cost reduction.
• Developing a holistic understanding of client's environment and Ensono support model.
• Assisting in the development and execution of service improvement plans.
• Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
• Participating in Major Incidents, particularly as an escalation point for significantly "visible" and/or prolonged outages.
• Participating in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practices.
• Participating in Business Continuity/Disaster Recovery activities.
• Participating in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams.
• Participate/Lead mentorship & knowledge sharing activities with BAU MF teams.

The ideal candidate for this role will bring the following required qualifications:

• Minimum of 10 years of experience within a zOS environment with a bachelor's degree. Relevant work experience will be considered in place of a bachelor's degree.
• Technical knowledge across multiple Mainframe teams
• Knowledge of DR planning and execution
• Experience with client facing and Service Delivery communication acumen.
• Experience with on-boarding new clients in a managed service
• Proficiency in interacting with SW and HW vendors.
• Deep understanding of MF HW and SW infrastructure.
• Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.
• Exceptional interpersonal, verbal and written communication skills
• Customer Service skills at management level
• Experience establishing and documenting processes and procedures
• Strong collaboration and teamwork skills
• Strong problem solving and analytical skills with knowledge of problem analysis
• Must be self-motivated and able to manage multiple projects simultaneously.
• Willingness to take ownership of issues and progress to resolution
• Ability to host meetings and conference calls.

Preferred qualifications include:

• Experience of working within a managed services environment is advantageous.
• Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.
• Experience within a large-scale 247 production environment
• ITIL certification desirable

Ensono is a place to make better happen for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Flexible work schedule
• Depending on location, ability to take advantage of fitness centers

As of the date of this posting, a good faith estimate of the current pay scale for this role is $100,000 to $183,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

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