Job Description

Title: Platform Manager & UX/UI Product Designer

Hybrid remote working - travel to NYC for team meetings and working sessions 2 times a week 

**must submit a cover letter & work samples to be considered for this role to info@voiceinsport.com Attn Stef Strack

Overall Responsibilities:

This role is a unique opportunity to join the Founding team and work closely with the Founder, a leading sports industry creative director and experienced technology team to build a new sports community platform + content studio for women athletes. 

The role will have significant exposure to athletes, top experts in sport psychology / nutrition in the sports industry and will work with a talented and experienced leadership team that is dedicated to creating positive change in the Sports Industry.

The role reports directly to the Founder/CEO and works closely with the CTO / Sr Engineer, Partnerships team, Creative Director and the VIS community. The role has high growth potential and encompasses but is not limited to the following 4 areas:

Product Management

• Create and manage product gates and dates for the engineering team leveraging tools like Jira, Slack, Figma, etc. 
• Prioritize workflow and identify estimates of weekly, monthly product deadlines for the engineering team in Jira
• Lead QA Testing and implement new product features across the platform with young women athletes in the community and communicate ideas and insights to the technology team.

UX / Design & Insights

• Design new UX experiences for the existing platform and the new App. 
• Create a holistic and new Figma wireframe of the platform to improve work flow and updates
• Communicate changes (new, updates and bugs to engineering team)
• Recommend product improvements for the digital platform (web and app/mobile experiences) by hosting weekly athlete feedback sessions to learn how to improve the services and translate insights and deliver them to the CTO / Sr. Engineer
• Connect with the Community to gain insights on how to improve the UX/Membership model on the VIS Platform. 
• Develop and automate feedback loops to ensure we have the voice of the community at the center of our tech + studio developments.

Manage Data Platform & Analytics 

• Partner with engineering and Founder to implement a bridge to AWS and launch Tableau data analytics dashboard 
• Weekly manage, track and report on performance metrics across the platform and help to customize and build out the VIS dashboard - Tableau.
• Report and analyze engagement across platform, social media and digital sessions.
• Partner with Creative Director to market sessions and track fill rate and feedback, identifying new UX to improve user experience
• Create feedback loops from the community and platform to inform product decisions and track insights
• Recommend new UX design and features based on weekly analysis of platform and user engagement through figma and adobe XD.

Platform Management

• Manage the day to day operations of the behind the scenes tech platform - inclusive of reviewing applications, setting up interviews and maintaining a safe community
• Monitor and management of community feedback and requests; including fielding topics to writers, assisting with technical issues, responding to or directing inquiries, ensuring VIS Experts / Mentors are prepared for session, etc.
• Onboard teams and schools to the platform inclusive of platform review, onboarding presentations, contract execution/tracking, and tracking financials
• Create pre-recorded video “how to’s” content showcasing user experience to integrate into the platform to improve the customer experience. 

Community Management

• Continue to build and grow the Voice in Sport Community from the ground up with the Founder/CEO and leadership team increasing active members
• Continue to develop, recruit, onboard and engage with the community of athletes, experts, creators and advocates that create the VOICEINSPORT Platform and Community.
• Develop and improve onboarding and training playbooks for mentors, experts, creators and advocates.
• Conduct trainings for new members and continue to innovate on best in class standards of mentoring and mental health / nutrition services to girls in sport.

Qualifications:

• Desire to be a part of an exciting startup! This is not a 9-5 position. 
• Detail Oriented, Curious, Learner and interest in building innovative solutions to help young women athletes. Highly organized and natural problem solver
• Proficient in learning new technology platforms and software solutions.
• Proven ability to identify needs and translate ideas into new user experiences or new functionality requests to the engineering / product team
• UX design experience using Figma (mobile + web)
• Product & Project management experience - preferably in a tech company leveraging project management software like Jira.
• Experience creating new processes, tools and resources from scratch - an individual that doesn’t require direction - the desire to build something incredible that might not exist today.
• Strong communication, technical writing skills and excellent relationship skills. Understands the core audience at Voice in Sport (women athletes) 
• Experience in tech startups and community centered brands is ideal.
• Passionate about equality and driving change across the sports industry for women.
• Experience in the Sports Industry either as an athlete or leader.
• Passion for mental health and mentorship and the importance of creating meaningful connections.

Experience:

• Bachelor degree in UX/UI digital product design (preferred), data & analytics, or computer science/engineering. 
• MBA a plus but not required.
• Minimum of 2 years building digital products, growing membership, managing the day to day of tech platforms or business development in sport, sport tech, health tech, etc.
• Experience designing or product managing tech platforms and/or launching an App into the marketplace
• General Computer Skills: Jira, Slack, Google Sheets / Excel management is a must.
• Design Computer Programs: Figma, Adobe XD a must
• Data & Analytics: Tableau, AWS, Trello, Contentful, Mandrill, Sequel, Query Development, Google Analytics, Hotjar, Slack, Social Media Platforms (Dash Hudson), Github, Dev & Production environments, etc.
• Marketing : Powerpoint and Keynote, Mailchimp, Dash Hudson, Microsoft Excel, Microsoft Word, Microsoft Office, Adobe Premier etc

Compensation:

• Base Salary 60-75k USD depending on experience + equity

Benefits Offered:

• Hybrid remote working - travel to NYC for team meetings and working sessions 2 times a week 
• Founding team benefits - equity.
• Health Care & Dental Coverage
• Exposure to world class leadership and athletes
• Shape the new community platform from the very beginning
• High growth potential and movement

Questions for Qualifications:

• Have you successfully been part of a team taking a digital product from concept to market? (yes ideal)
• Do you have experience creating UX design components for a native app? (Yes)
• How many years of work experience do you have working with Google Analytics & Hotjar? (2 ideal)
• How many years of experience do you have designing UX in figma and or Adobe XD? (2 ideal)
• How many years of experience do you have as a product manager in a tech company? (2-3 ideal)
• How many years of experience do you have managing data & analytics with Tableau or a similar data platform? (2 yrs)
• Have you completed the following level of education: Bachelor's Degree? (yes ideal)
• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

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