Job Description

Job Description

Job Summary: The Retail Associate is responsible for carrying out the front-line selling effort, creating the ultimate fan experience, ensuring operational excellence and flawless execution of store operations. Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team.

The Retail Associate will be expected to work a part-time schedule which can include days, nights, weekends, extended hours on game days and during events.

General Duties and Responsibilities:

• Greet fans and ask questions ensuring fans enjoy a top-notch shopping experience
• Make recommendations based on observations and conversations with fans
• Maintain sales floor and/or stockroom standards with an eye to detail and operational excellence
• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
• Understand Fanatics Values and how they relate to the Retail Associate role
• Perform additional responsibilities as assigned by the Leadership team

Education, Experience and Requirements

Minimum 18 years of age, High School graduate or equivalent

Experience working in retail and/or sales preferred

Ability to work independently and responsibly in a fast-paced environment Foreign language skills are a plus Job Knowledge

Skills and Abilities:

Possess a fun, outgoing, confident, and professional demeanor

Ability to build product knowledge

Ability to work as a member of a team in fast paced environments, servicing a diverse fan base

Ability to maintain high standards of organization and cleanness

Proven ability to overcome obstacles while maintaining a positive, can do attitude

Strong communication, literacy, and numeracy skills

Ability to be punctual, consistent, and reliable on the job

Physical Demands:

Regularly required to sit stand, reach, bend and move about the facility as needed

Must be able to lift and carry up to 30 lbs.

Game Day/ Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

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