Job Description

Job Description

Job Description

About Us

At Wendego, we invest in our people because we believe our team defines our success. Our empowering, supportive, and growth-oriented culture is at the heart of why we’ve maintained a 97% client satisfaction and retention rate since 2006. We offer ongoing education, certification opportunities, and a fun, dynamic work environment. Wendego is an equal‐opportunity employer, committed to building a diverse team that reflects our values.

About You

You’re a problem‐solver who loves showing up each day to help people work more smoothly. You thrive in roles where you take ownership of projects—even complex ones with steep learning curves—and consistently exceed expectations. If that sounds like you, read on!

Your opportunity includes:

• Making a meaningful impact

• A mix of 50–100% on-site time at our San Diego customer (20–40 hrs/week)

• The remainder of the time supporting Wendego’s other clients remotely

• Earning trust, responsibility, and room to grow

• Access to the latest technologies

• A fun workplace with team activities and virtual events

This role isn’t for you if you’re:
Looking for a rigid 9–5, micromanaged environment, or outdated tech—and aren’t punctual or team‐oriented—this isn’t the job for you.

Essential Responsibilities & Duties

• Provide hands‐on technical support at the primary San Diego customer site (50–100% time)

• Support Wendego’s broader client base remotely on other days

• Communicate proactively with end users and managers about incident status, changes, and maintenance

• Document solutions in our knowledge base and train users locally and remotely

• Design, implement, and support Microsoft (Windows Server, Azure, O365), backup (Veeam), virtualization (Hyper‐V, VMware), and networking (WAN/LAN, firewalls, TCP/IP) solutions

• Perform OS/app installations, help with escalation-level projects, and lift up to 25 lbs

• Participate in on-call rotation and shift planning to match Pacific Time needs

• Collaborate with teammates to share knowledge and achieve team goals

What You Bring (Required)

• 5+ years in helpdesk, systems administration, or technical support

• Solid knowledge of Windows 11, Server 2016+, macOS, Office, M365, VPNs, and Wi‐Fi troubleshooting

• Must own an operational vehicle with a valid driver’s license and a clean driving record

• Reside in San Diego, CA (Pacific Time schedule alignment)

Nice to Have:

• MSP background, tech certifications (Microsoft, Cisco, Apple, CompTIA, etc.)

• Experience with HaloPSA, NinjaRMM, Meraki, Fortinet, SentinelOne, Veeam, PowerShell scripting

• ITIL training, cloud exposure (Azure/AWS), and stronger networking fundamentals

Location & Hours

• Base in San Diego, CA - required!

• Work hours aligned with Pacific Time

Compensation & Benefits

• $75K–$80K annual salary

• 100% employer‐paid medical, dental, vision, and life insurance

• 4% matching 401(k), profit-sharing , flexible PTO, and sick leave

• Continuing education, monthly events and lunch & learns

• Company‐issued computer, accessories, and gym membership

• Mileage/Travel (IRS standard rate or actual expenses)

• Internet & Phone stipends for remote work days

Company Description

Located in San Diego, CA, Wendego is a premier managed IT service provider focused on real-time IT support, cybersecurity, cloud solutions, and strategic IT consulting. Operating in a dynamic and vibrant start-up environment, we offer excellent benefits and embrace a "work hard, play hard" culture.

We're on a mission to build a comprehensive, security-centric technology and IT firm, and our services are meticulously designed to reflect that vision. Our commitment lies in providing IT solutions that not only tackle our clients' challenges but also amplify operational efficiency and give them a competitive edge.

If you're someone who thrives on challenges, enjoys solving problems, and values a fun yet productive work atmosphere, we'd love for you to join our team.

Wendego is an equal-opportunity employer committed to creating a diverse workforce that echoes our corporate and community values. In accordance with applicable laws, we practice non-discriminatory hiring and employment based on race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other status protected by law.

Company Description

Located in San Diego, CA, Wendego is a premier managed IT service provider focused on real-time IT support, cybersecurity, cloud solutions, and strategic IT consulting. Operating in a dynamic and vibrant start-up environment, we offer excellent benefits and embrace a "work hard, play hard" culture. \r\n\r\nWe're on a mission to build a comprehensive, security-centric technology and IT firm, and our services are meticulously designed to reflect that vision. Our commitment lies in providing IT solutions that not only tackle our clients' challenges but also amplify operational efficiency and give them a competitive edge.\r\n\r\nIf you're someone who thrives on challenges, enjoys solving problems, and values a fun yet productive work atmosphere, we'd love for you to join our team.\r\n\r\nWendego is an equal-opportunity employer committed to creating a diverse workforce that echoes our corporate and community values. In accordance with applicable laws, we practice non-discriminatory hiring and employment based on race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other status protected by law.

Job Tags

Work at office, Remote work, Flexible hours, Rotating shift,

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